Information Systems Technician

Information Systems Technician - 30th Medical Group
Job Title:
Clearance Requirement:
Information Systems Technician - 30th Medical Group - Vandenberg Air Force Base
Work Location:
Position Type / Standard Work Hours:
Vandenberg AFB, Lompoc, CA
Full-time / 40 hours
Position Summary:
The Information Systems Technician will assist the hospital local area network (LAN) administrator and clients with user account needs; support clients with computer hardware and software conflicts and/or needs; provide customer service to facilitate use of information systems technology; and perform information systems support service as assigned for the 30th Medical Group (30 MDG) at Vandenberg Air Force Base, CA.
Primary Responsibilities:
Systems Sustainment: Provide problem resolution for existing systems; maintain current baseline of systems and provide software change and problem fixes to the baselined systems as required.
Data Stores: Maintain existing data stores; provide services such as data cleansing and redundancy resolution; monitor and maintain data stores to ensure data availability, accuracy, precision and responsiveness
Systems Operations: Provide operational support services including, but not limited to, database administration, systems administration, customer training, and help desk support of both legacy and new applications and systems
Database Administration: Create and test backups of data, provide data cleansing services, verify data integrity, implement access controls
Systems Administration: Install, support, and maintain computer systems; plan and respond to service outages; diagnose software and hardware failures to resolution; implement and ensure security preventive measures are fully functioning; monitor and enhance system performance
Customer Training: Train customers on use of hardware systems and software applications
Helpdesk Support: Provide Help Desk Tier 1, and Tier 2 support for technical assistance, order processing, support of multiple software versions, training, warranty, and maintenance. Tier 1 includes ? Basic application software and/or hardware support; Tier 2 includes ? More complex support on application software and/or hardware
Required Education and / or Experience:
Certification: Security +
Experience: 2-4 years technical experience with Microsoft Windows-based systems to include Network Servers and Client Computing Systems
Highly Desired: Experience with MS Windows 10
Security Clearance:
An active secret clearance or higher is required
AAP / EEO Statement:
BTAS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
BTAS is an E-Verify program participant.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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