Resident Services Specialist
3.
5 Lompoc, CA Lompoc, CA Full-time Full-time $29.
31 - $35.
63 an hour $29.
31 - $35.
63 an hour 1 day ago 1 day ago 1 day ago Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION:
The Resident Services Specialist plays a pivotal role in enhancing community life by providing essential services and support to a diverse demographic, including seniors, adults, families, and youth.
This position requires an individual who is compassionate and committed, capable of addressing various needs and cultivating a positive living environment.
A key responsibility is to offer comprehensive case management to program participants, facilitating the development of skills and attitudes essential for socio-economic independence or successful aging in place.
Additionally, the specialist is instrumental in the development, implementation, and administration of resident services, contributing significantly to the daily operations of the Resident Services Programs.
SUPERVISION RECEIVED AND EXERCISED:
Receives immediate direction and supervision from the Director of Resident and Supportive Services.
ESSENTIAL FUNCTION STATEMENTS - Essential and other important responsibilities and duties may include, but are not limited to the following:
1.
Community Engagement and Support:
Fostering Community:
Organize and host events and workshops to build a strong community spirit among residents.
This includes regular communication to keep everyone informed and involved.
Liaison with Resources:
Act as a bridge between residents and external services, such as healthcare, education, and financial assistance, ensuring residents have access to necessary support.
Program Delivery:
Implement and oversee educational, wellness, and recreational programs at assigned locations, ensuring they meet quality standards and regulatory requirements.
Outreach Initiatives:
Engage in direct outreach (door-to-door, phone, email) to inform residents about available services, increasing their participation and awareness.
2.
Participant Case Management and Assessment:
Case Management:
Conduct interviews and counseling sessions with new and existing Family Self-Sufficiency (FSS) participants, understanding their background, skills, and needs.
Personalized Service Plans:
Develop tailored Individual Training and Service Plans for residents, focusing on addressing their specific needs and improving community welfare.
Needs Assessment:
Regularly evaluate the needs of residents, assessing the impact and effectiveness of provided services to ensure they are meeting their goals.
Crisis Intervention:
Respond to and manage crises, providing necessary interventions and follow-ups in various scenarios, including situations like child or adult abuse.
3.
Program Implementation and Monitoring:
Program Oversight:
Ensure that all assigned programs are implemented effectively and align with the organization's standards and objectives.
Service Effectiveness Monitoring:
Continuously evaluate the success and impact of services offered to residents.
Collaboration with Local Agencies:
Work closely with local community agencies, ensuring a coordinated approach to service provision.
Needs Assessment Follow-Up:
Act on the findings from property-level needs assessments, including organizing community meetings and addressing identified issues.
4.
Documentation and Reporting:
Record Keeping:
Maintain detailed and accurate records of all service provisions and resident interactions.
Program Documentation:
Prepare and submit all necessary documentation for programs, complying with internal and external agency requirements.
Data Tracking:
Keep precise property-level records, including data entry and activity tracking, to support service evaluation.
Reporting Compliance:
Ensure all reports are timely and adhere to the policies and procedures of the organization.
5.
Team Collaboration and Communication:
Addressing Resident Concerns:
Work in tandem with Housing and partner staff to resolve resident issues and foster housing stability.
Actionable Communication:
Implement and communicate actions based on needs assessments, ensuring responsive service delivery.
Active Participation:
Engage in staff meetings, trainings, group outings, and other events to foster team unity and professional development.
Building Professional Relationships:
Develop collaborative relationships with colleagues within the organization to enhance overall service effectiveness.
Reporting to Supervisors:
Keep supervisors informed about activities, incidents, and any significant developments in a timely manner.
6.
Customer Service and Administration:
Resident Service Excellence:
Provide top-notch customer service to residents, ensuring their needs and concerns are promptly addressed.
Miscellaneous Duties:
Be prepared to take on various other duties as they arise, adapting to the changing needs of the organization and its residents.
Knowledge, Skills, and Abilities:
Customer Service and Relationship Building:
Demonstrated customer service orientation with strong relationship-building skills.
Displays solid judgment, discretion, and problem-solving skills in interactions with families and individuals.
Population Engagement:
Desire to work with high needs and untapped populations, showing empathy and understanding of their unique challenges.
Detail-Oriented and Independent Work:
Strong attention to detail and organizational skills.
Demonstrated ability to work independently and efficiently.
Communication Skills:
Excellent reading, writing, and verbal communication skills.
Ability to communicate across language barriers, including using translation tools.
Bilingual in Spanish and English preferred.
Technology Proficiency:
Effective use of technology tools such as Outlook, Teams, Zoom, and Microsoft Office Suite.
Experience with client management systems, preferably Family Metrics and Yardi.
Procedure Adherence:
Follow established procedures:
Adhere to and execute established policies and procedures, ensuring consistency and efficiency in operations.
Task Management:
Prioritize tasks and maintain accurate records:
Skilled in organizing and prioritizing tasks while maintaining meticulous records, essential for effective management.
Program Interpretation:
Interpret and explain programs:
Ability to clearly interpret and convey details of resident services programs, ensuring understanding among staff, residents, and partners.
Work Organization:
Organize work for timely completion:
Proficient in organizing work to ensure timely project completion and adherence to high-quality standards.
Positive Work Relationships:
Promote positive working relationships:
Adept at fostering positive relationships with Housing Authority staff, residents, and partners.
Integrity and Confidentiality:
Maintain integrity and confidentiality:
Committed to high integrity and ensuring confidentiality of client data.
Clerical and Data Entry Skills:
Clerical and data entry proficiency:
Competent in performing clerical duties, including data entry and preparing correspondence.
Background Check:
Satisfactorily pass required background check.
Competencies:
Reading Writing Mathematics & Financial Computation Communication Proficiency - bilingual English/Spanish highly desirable Customer Service Technical and Analytical Capacity Thoroughness Experience and Training Guidelines - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of experience in social services, community outreach, or a similar role.
Prior case management experience is highly desirable.
Training:
Equivalent to the completion of an associate's degree or higher in human services, social work, counseling, psychology, education or a related field.
License or Certificate:
Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation.
May require Professional Certification and competency in the Family Self-Sufficiency (FSS) Program within one year of hiring, and/or Certification and competency as a Professional Service Coordinator (PSC) within two years WORKING CONDITIONS Work Schedule Flexibility:
Must be available to work from 7:
30 AM - 5:
00 PM, Monday through Thursday, and every other Friday from 7:
30 AM - 4:
15 PM.
Extended Hours Requirement:
Availability for one to four evenings until 7 PM each month is required, with occasional weekend work.
On these days, hours will shift to 9:
30 AM - 7 PM.
Travel Capability:
Ability to travel between properties as needed.
Environmental Conditions:
This job operates in a professional office environment and may also work in the field.
This role routinely requires commuting between properties outside of standard business hours, uses standard office equipment such as computers, laptops, phones, photocopiers, filing cabinets and fax machines.
Physical Conditions:
Essential and marginal functions may require maintaining physical condition necessary for moving about, stair climbing, staying sedentary for prolonged periods of time assisted or unassisted; moderate lifting and carrying up to 25 pounds Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
The Housing Authority of the County of Santa Barbara makes reasonable accommodation to the known physical or mental disabilities of otherwise qualified applicants or employees with handicaps, unless such accommodations would impose an undue hardship on the operation of the Authority's programs.
An Equal Opportunity Employer Job Type:
Full-time Pay:
$29.
31 - $35.
63 per hour
Benefits:
401(k) AD&D insurance Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Lompoc, CA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Lompoc, CA Lompoc, CA Full-time Full-time $29.
31 - $35.
63 an hour $29.
31 - $35.
63 an hour 1 day ago 1 day ago 1 day ago Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION:
The Resident Services Specialist plays a pivotal role in enhancing community life by providing essential services and support to a diverse demographic, including seniors, adults, families, and youth.
This position requires an individual who is compassionate and committed, capable of addressing various needs and cultivating a positive living environment.
A key responsibility is to offer comprehensive case management to program participants, facilitating the development of skills and attitudes essential for socio-economic independence or successful aging in place.
Additionally, the specialist is instrumental in the development, implementation, and administration of resident services, contributing significantly to the daily operations of the Resident Services Programs.
SUPERVISION RECEIVED AND EXERCISED:
Receives immediate direction and supervision from the Director of Resident and Supportive Services.
ESSENTIAL FUNCTION STATEMENTS - Essential and other important responsibilities and duties may include, but are not limited to the following:
1.
Community Engagement and Support:
Fostering Community:
Organize and host events and workshops to build a strong community spirit among residents.
This includes regular communication to keep everyone informed and involved.
Liaison with Resources:
Act as a bridge between residents and external services, such as healthcare, education, and financial assistance, ensuring residents have access to necessary support.
Program Delivery:
Implement and oversee educational, wellness, and recreational programs at assigned locations, ensuring they meet quality standards and regulatory requirements.
Outreach Initiatives:
Engage in direct outreach (door-to-door, phone, email) to inform residents about available services, increasing their participation and awareness.
2.
Participant Case Management and Assessment:
Case Management:
Conduct interviews and counseling sessions with new and existing Family Self-Sufficiency (FSS) participants, understanding their background, skills, and needs.
Personalized Service Plans:
Develop tailored Individual Training and Service Plans for residents, focusing on addressing their specific needs and improving community welfare.
Needs Assessment:
Regularly evaluate the needs of residents, assessing the impact and effectiveness of provided services to ensure they are meeting their goals.
Crisis Intervention:
Respond to and manage crises, providing necessary interventions and follow-ups in various scenarios, including situations like child or adult abuse.
3.
Program Implementation and Monitoring:
Program Oversight:
Ensure that all assigned programs are implemented effectively and align with the organization's standards and objectives.
Service Effectiveness Monitoring:
Continuously evaluate the success and impact of services offered to residents.
Collaboration with Local Agencies:
Work closely with local community agencies, ensuring a coordinated approach to service provision.
Needs Assessment Follow-Up:
Act on the findings from property-level needs assessments, including organizing community meetings and addressing identified issues.
4.
Documentation and Reporting:
Record Keeping:
Maintain detailed and accurate records of all service provisions and resident interactions.
Program Documentation:
Prepare and submit all necessary documentation for programs, complying with internal and external agency requirements.
Data Tracking:
Keep precise property-level records, including data entry and activity tracking, to support service evaluation.
Reporting Compliance:
Ensure all reports are timely and adhere to the policies and procedures of the organization.
5.
Team Collaboration and Communication:
Addressing Resident Concerns:
Work in tandem with Housing and partner staff to resolve resident issues and foster housing stability.
Actionable Communication:
Implement and communicate actions based on needs assessments, ensuring responsive service delivery.
Active Participation:
Engage in staff meetings, trainings, group outings, and other events to foster team unity and professional development.
Building Professional Relationships:
Develop collaborative relationships with colleagues within the organization to enhance overall service effectiveness.
Reporting to Supervisors:
Keep supervisors informed about activities, incidents, and any significant developments in a timely manner.
6.
Customer Service and Administration:
Resident Service Excellence:
Provide top-notch customer service to residents, ensuring their needs and concerns are promptly addressed.
Miscellaneous Duties:
Be prepared to take on various other duties as they arise, adapting to the changing needs of the organization and its residents.
Knowledge, Skills, and Abilities:
Customer Service and Relationship Building:
Demonstrated customer service orientation with strong relationship-building skills.
Displays solid judgment, discretion, and problem-solving skills in interactions with families and individuals.
Population Engagement:
Desire to work with high needs and untapped populations, showing empathy and understanding of their unique challenges.
Detail-Oriented and Independent Work:
Strong attention to detail and organizational skills.
Demonstrated ability to work independently and efficiently.
Communication Skills:
Excellent reading, writing, and verbal communication skills.
Ability to communicate across language barriers, including using translation tools.
Bilingual in Spanish and English preferred.
Technology Proficiency:
Effective use of technology tools such as Outlook, Teams, Zoom, and Microsoft Office Suite.
Experience with client management systems, preferably Family Metrics and Yardi.
Procedure Adherence:
Follow established procedures:
Adhere to and execute established policies and procedures, ensuring consistency and efficiency in operations.
Task Management:
Prioritize tasks and maintain accurate records:
Skilled in organizing and prioritizing tasks while maintaining meticulous records, essential for effective management.
Program Interpretation:
Interpret and explain programs:
Ability to clearly interpret and convey details of resident services programs, ensuring understanding among staff, residents, and partners.
Work Organization:
Organize work for timely completion:
Proficient in organizing work to ensure timely project completion and adherence to high-quality standards.
Positive Work Relationships:
Promote positive working relationships:
Adept at fostering positive relationships with Housing Authority staff, residents, and partners.
Integrity and Confidentiality:
Maintain integrity and confidentiality:
Committed to high integrity and ensuring confidentiality of client data.
Clerical and Data Entry Skills:
Clerical and data entry proficiency:
Competent in performing clerical duties, including data entry and preparing correspondence.
Background Check:
Satisfactorily pass required background check.
Competencies:
Reading Writing Mathematics & Financial Computation Communication Proficiency - bilingual English/Spanish highly desirable Customer Service Technical and Analytical Capacity Thoroughness Experience and Training Guidelines - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of experience in social services, community outreach, or a similar role.
Prior case management experience is highly desirable.
Training:
Equivalent to the completion of an associate's degree or higher in human services, social work, counseling, psychology, education or a related field.
License or Certificate:
Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation.
May require Professional Certification and competency in the Family Self-Sufficiency (FSS) Program within one year of hiring, and/or Certification and competency as a Professional Service Coordinator (PSC) within two years WORKING CONDITIONS Work Schedule Flexibility:
Must be available to work from 7:
30 AM - 5:
00 PM, Monday through Thursday, and every other Friday from 7:
30 AM - 4:
15 PM.
Extended Hours Requirement:
Availability for one to four evenings until 7 PM each month is required, with occasional weekend work.
On these days, hours will shift to 9:
30 AM - 7 PM.
Travel Capability:
Ability to travel between properties as needed.
Environmental Conditions:
This job operates in a professional office environment and may also work in the field.
This role routinely requires commuting between properties outside of standard business hours, uses standard office equipment such as computers, laptops, phones, photocopiers, filing cabinets and fax machines.
Physical Conditions:
Essential and marginal functions may require maintaining physical condition necessary for moving about, stair climbing, staying sedentary for prolonged periods of time assisted or unassisted; moderate lifting and carrying up to 25 pounds Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
The Housing Authority of the County of Santa Barbara makes reasonable accommodation to the known physical or mental disabilities of otherwise qualified applicants or employees with handicaps, unless such accommodations would impose an undue hardship on the operation of the Authority's programs.
An Equal Opportunity Employer Job Type:
Full-time Pay:
$29.
31 - $35.
63 per hour
Benefits:
401(k) AD&D insurance Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Referral program Retirement plan Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Lompoc, CA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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